We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• Syria
• North Korea 

Sometimes. We may split an order into multiple shipments for the following reasons:

• Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately* are:
  • snapback hats, trucker hats, dad hats/baseball caps, and visors
  • backpacks
  • mugs
  • stickers
  • pillows with stuffing
  • posters
  • framed posters
  • canvas
  • bean bag cases
  • water bottles
  • notebooks

• Fulfillment location. We fulfill products in multiple locations (e.g., USA, Europe), so if your order consists of products that have different fulfillment locations, we’ll ship the products separately.

Multiple shipment orders will have higher shipping costs than single shipment orders. Please take a look at the final shipping costs at order checkout.

*Note: We calculate the shipping costs for the product categories mentioned here, assuming they would always ship separately. Occasionally, some of these products can be shipped together with others, but they would still be charged the shipping fee as a single product.

AGCG USA, estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time.

Think: estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for all products. When we calculate the estimated fulfillment time, we consider the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate; it’s not a guarantee. You can receive the order past the EDT for reasons like:

• Issues with design files
• Products being out of stock
• Shipping-related delays like failed delivery attempts or service disruptions

We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, contact us at mixedmedia@agcgusa.com; we’ll check your order status and let you know how to proceed.

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate – it’s not a guarantee.
2. If you still haven’t received your order, customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery estimates to your location. Reach us by clicking the yellow speech bubble in the bottom right corner or email us a mixedmedia@agcgusa.com

If your order is shipped from a facility that’s in a different region than your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.

To avoid customs fees, order products that we fulfill close to your delivery region, which is set automatically based on your geo-location.

If you haven’t received your order or notice an issue with the products, reach out to our customer support team, and we’ll help you get it solved. Please read our Return Policy for more details.